At the heart of every successful business is a dedicated individual who ensures operations run smoothly and clients are cared for with empathy and precision. In her role as Office Manager, Patty Santiago is that vital role for Piasecki Funeral Home. She is often the first person grieving families meet when they enter to make arrangements, and she’s a great source of comfort and guidance to them during one of the most challenging times in their lives. She balances the logistical side of her job with being there for people when they need it the most.
Patty’s responsibilities are vast and varied. The primary focus is on managing the office, a role that involves coordinating daily operations and ensuring every detail is in place for the families the funeral home serves. This includes handling calls, preparing memorial cards, register books, personalization options, and overseeing billing and accounts receivable. The attention to detail she shows helps ensure every family’s experience is seamless, dignified and respectful.
Patty’s Pups Lyla and Louie
When asked about what inspires her both personally and professionally, Patty shared insights that reveal a deep connection to her work and hobbies. Personally, she finds inspiration in creativity, particularly through crafting. This creative outlet allows her to express herself and recharge after a busy day at work. She has a long history of donating her crafting skills to St. Mary’s Catholic Church’s Giving Circle Program, where she creates knitted items for those in need. This act of kindness reflects her commitment to helping others, both in her professional and personal life.
Certain causes resonate deeply with Patty, particularly the St. Jude Children’s Research Hospital and local Hospice programs. These organizations hold special significance due to her personal experiences with cancer within her family and friends. Her support for these causes underscores her compassionate nature and desire to make a positive impact in the world.
The skills developed in her role at Piasecki Funeral Home have proven invaluable in assisting families during their time of grief. One particular skill is the ability to connect with families and understand their loved ones’ stories, which is crucial when helping to write obituaries. Additionally, her attention to detail ensures that important aspects, such as military honors for veterans, are not overlooked. She also helps ensure each service is personalized and honors the loved ones’ cherished hobbies, activities and things they adored.
Hats & Scarves knitted by Patty for the Giving Circle.
Interestingly, her journey into the funeral profession began in 2019, a path she hadn’t previously considered. It was during the planning of her father’s arrangements that she felt compelled to inquire about employment at Piasecki Funeral Home. This decision marked the beginning of a fulfilling career, where she now plays a vital role in supporting families during their most difficult times.
We are here to help you through the process for your end-of-life care.
Ron Nelson is our preplanning expert ready to help you when you are.
Give Ron a call at 262-658-4101 or email Ron at [email protected]
